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The government of South Africa has amended its National Land Transport Act. The move officially recognises South Africa’s e-hailing services like Uber and Bolt.
The changes, gazetted on September 12, 2025, end years of debate. Specifically, ride-hailing is now a legal form of public transport. In addition, this implies Uber and Bolt cannot be dismissed as “illegal.” Consequently, metered taxis and minibus associations, who have often used that label, will now stop using it.
South Africa E-Hailing Regulations come with New Rules for Drivers
In furtherance of this amendment, drivers must now apply for operating licences. Furthermore, the same rule already applies to traditional taxi operators. Besides, drivers must also brand their cars and meet safety standards.
Moving forward, one controversial rule is the panic button requirement, which the government says will help detect crime in real time. Authorities believe the tool will ensure rapid response during emergencies after the introduction of the new South African E-Hailing Law.
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Passengers are therefore urged to double-check car and driver details. This extra step adds another layer of personal safety.
Obligations for platforms
Moving ahead, the new law also targets e-hailing companies. Firms have to register with the Department of Trade, Industry and Competition. Additionally, they must comply with the South African Revenue Service.
Similarly, app developers face stiff penalties for non-compliance. By implication, they risk fines of up to R100,000. In extreme cases, they may face jail time. Platforms that allow unlicensed drivers will be punished heavily.
Licences now carry geographic restrictions. For example, a Gauteng driver can drop in Limpopo. But that driver cannot legally pick up in Limpopo. The rule of the South Africa e-hailing aims to regulate competition and limit boundary disputes.
Looking Ahead
The new framework could ease tensions with metered taxis. However, doubts remain about service quality and customer trust. Poor car conditions and safety complaints have hurt reputations.
Above all, Uber and Bolt will need to improve standards quickly. Implicitly, compliance alone will not restore rider confidence. Instead, stronger service quality could help mend fractured public trust.
The amendment to the Act finally legalizes South Africa’s e-hailing. It sets rules for drivers, companies, and app developers. Safety, compliance, and accountability now define the space.
The real test is whether these changes calm industry tensions. For riders, the hope is for safer, more reliable transport. For drivers, clarity comes with stricter obligations. The future of South Africa’s ride-hailing rests on how well all parties adapt.
