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Kyndryl has launched a new technology designed for the aviation industry. It is called the Aviation Industry Cloud Solution. It is a proactive AI-driven tool designed to help airlines in modernising their operations and deliver better quality experiences for customers and employees.
Kyndryl’s new solution is built to operate on the Google Cloud. It leverages Kyndryl’s expertise and specialised tools to provide airlines with secure access to data and insights. This information enables them to optimise operations, enhance customer engagement, and continually innovate to maintain competitiveness.
The updated solution also supports the broader travel ecosystem. This includes travel agencies, tourism offices and cruise companies. It is adopting technological innovations and delivering more cohesive, end-to-end customer services.
“Our innovative AI-driven solution will allow airlines to provide customised experiences to passengers and improve flight operations,” stated Azi Handley, Vice President of Global Strategic Alliances at Kyndryl. “The integration of Kyndryl’s Agentic AI experience with Google Cloud’s data and analytics will help airlines in updating their core systems. Also, they can reinvent customer interaction and fast-track digital transformation.”
Credit: Sam Chui
Kyndryl’s Aviation Industry Cloud Solution provides a robust platform that transforms travel data into actionable insight. Its tool enhances operational efficiency and fosters more personalised customer experiences. It links essential business systems, from finance and human resources to bookings and retail. Managing all of these allows airlines to enhance efficiencies throughout their entire operation. Kyndryl helps airlines launch growth opportunities while updating essential systems for reliability and competitiveness.
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Applying Advanced Agentic AI Features
Kyndryl will aim to use its advanced Agentic AI features to offer airlines a secure and scalable framework for adopting and implementing intelligent AI agents.
Kyndryl is using hyperscaler products, services, and associated data to develop tailored digital offerings and services for aviation clients. The firm will help airlines integrate their ecosystem, which includes passengers, cargo shippers, maintenance engineers, travel agents, cruise lines, and more.
The Agentic AI will enhance future applications geared towards various industries. This will include travel, business exploration, and innovative, customer-oriented digital experiences. Kyndryl is helping the industry plan and build for sustained resilience and expansion. Its core mission is to enable airlines to use agent-based AI to update vital systems. Also, it uses cutting-edge tools that accelerate deployment and reduce risk.
